FAQs

  • How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.


    Track your package here: https://www.laposte.fr/outils/suivre-vos-envois

    If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at souriadraws@gmail.com with your name and order number, and we will look into it for you.

  • We ship worldwide with tracking

    All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Shipping charges for your order will be calculated and displayed at checkout. Domestique orders (France) usually go from 4 euros to 7 euros depending on weight and international orders from 6euros to 9 euros depending on weight.

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Souria Store is not responsible for these charges if they are applied and are your responsibility as the customer.

  • All acrylic products are manufactured from our partner workshop in Barcelona Spain, locally in Europe as Souria Store is France based. All acrylics are sourced from 100% recycled and recyclable acrylics.

    All other products (flags, mugs) are made in the closest workshop to your destination country from different warehouses. If you are in the US, your product will be manufactured there and ship from there from our local POD partner.

  • At Souria Store care about sustainability, we aim to stock ourselves with local suppliers when possible, we avoid one-use plastic usage and we look for the best eco-friendly material for your merchandise.

    All our acrylic merchandise is made of eco friendly recycled and recyclable RMMA.

    Print products are printed locally (FRANCE) on ecological paper

    All packaging are made of ecological card stock.

  • The Return Policy:

    We do not accept returns except if you items arrives faulty or damages. You have a 14-day return policy, which means you have 14 days after receipt to signal an issue and return your order for refund or exchange.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

    To start a return, you can contact us at souriadraws@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question or issue at souriadraws@gmail.com

    Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is damaged please send us photos of the damage at souriadraws@gmail.com